Raw pet food delivered to your door.
Learn more about our shipping schedule and delivery zones.
Orders Eligible for Free Shipping.
We are proud to offer free standard shipping for all orders with subtotals of $200+. All orders totaling less than $200 will incur a flat rate of $20 for standard shipping.
Expedited shipping is also available for an additional fee, calculated at checkout.
Where We Ship.
When We Ship & Transit Times Explained.
All Carnos orders are processed and fulfilled on-site at our manufacturing facility in Hyattsville, Maryland. Keep reading to understand when we ship to each US state and what transit times you can reasonably expect.
1. Delaware, Maryland, New Jersey, New York, North Carolina, Pennsylvania, Virginia, and Washington DC. All orders shipped to these states will ship Monday through Friday, with transit times of approximately 1-2 days from the time the order is shipped. All orders received before 2:30PM EST Monday through Friday will ship same-day. Orders received after 2:30PM EST on Friday will ship the following Monday. Please plan ahead to ensure you receive your order on time!
2. Alabama, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Maine, Massachusetts, Michigan, New Hampshire, Ohio, Rhode Island, South Carolina, Tennessee, Vermont, and West Virginia. All orders shipped to these states will ship Monday through Thursday, with transit times of approximately 2-3 days from the time the order is shipped. All orders received before 2:30PM EST Monday through Thursday will ship same-day. Orders received after 2:30PM EST on Thursday will ship the following Monday. Please plan ahead to ensure you receive your order on time!
3. Arkansas, Arizona, California, Idaho, Iowa, Kansas, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, North Dakota, New Mexico, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, Wisconsin, Wyoming. All orders shipped to these states will ship on Monday and Tuesday only, with transit times of approximately 2-3 days from the time the order is shipped. Orders must be received before 2:30PM EST on Tuesday to be shipped that same week. Orders received after 2:30PM EST on Tuesdays will ship the following Monday. Please plan ahead to ensure you receive your order on time!
4. Alaska, Colorado, and Hawaii. We are currently unable to ship orders to any of these states. See below for our local retail partner in Colorado that offers our products.
We also offer expedited shipping, should you need your order delivered faster. This means your order gets processed sooner in our queue and is shipped via Next Day Air. This option is available at checkout, and the shipping rate will be calculated based on your shipping address.
We are not able to offer international shipping, or shipping outside of the continental US at this time.
How Do We Ship Your Order?
We ship every order in a food-safe, environmentally friendly insulated cooler that is made from recycled materials. Each cooler is packed with dry ice to ensure all product remains frozen for up to 4 days while your order is in transit on its way to you.
If your order is not frozen when it arrives (which is rare, but might happen if there are shipping delays in excessively hot temperatures), but the product is still cold to the touch, it is safe to refreeze and feed.
If you experience any issues with your order during the shipping process or when it arrives to you, please get in touch with our Customer Support team right away with as much detail as you can provide (including images of the product and/or packaging, when relevant) so that we can assist and remediate.
Curbside Pick-Up for Local Customers.
For local customers, or anyone within driving distance of our Hyattsville, MD facility, we are pleased to offer curbside order pickup at no cost! Save money on shipping and come see us IRL :-). While our wonderful fulfillment team is speedy and will often have pickup orders ready same- day within a couple of hours, best practice is to allow up to 1 business day between when you place your order and when you need the food, to be on the safe side.
You will receive an email from our fulfillment team when your order is ready to be picked up.
Our warehouse address is 3630 East Street, Hyattsville MD.
Pickup hours are:
Monday: 8 AM – 4:30 PM
Tuesday: 8 AM – 4:30 PM
Wednesday: 8 AM – 4:30 PM
Thursday: 8 AM – 4:30 PM
Friday: 8 AM – 3:30 PM
Order Processing Times + Shipping Partners.
Orders are typically processed and shipped out from our facility the same day we receive them, or 1 business day after they are placed. Please refer to the “When We Ship & Transit Times Explained” section above to understand more about when your order will ship depending on your delivery address.
Holidays, weekends, high-volume sales days, etc. may result in longer processing times.
We utilize UPS to ship orders whenever possible. Orders placed later in the week that will result in a Saturday delivery will ship with FedEx. If you have a carrier preference, please reach out to us at help@carnos.com as soon as possible before placing your order to let us know so that we can accommodate your request before your order is processed.
Holiday Shipping.
Please note that US federal holidays may impact shipping schedules and could cause delays. We will always do our best to send out alerts via email of upcoming holidays or other dates that could impact shipping schedules so that you can plan your order accordingly. Make sure you are subscribed to our newsletter to receive these alerts, as well as notices about new products, sales, and raw feeding tips!
Order Weight Requirements.
Order Status.
You can check the status of your order online! When you log into your account on our website, you can check your order status by navigating to the Account page and clicking Orders, then view the order. A status of “Processing” means our fulfillment team is still working on picking and packing your order.
A status of “Completed” means your order is either ready for pickup by the carrier or is ready for curbside pickup by you. Once the carrier scans the bar code on your order and makes tracking live, you will be able to track your package as it moves along its journey.
Cancellations Or Changes to Your Order After It Has Shipped.
If you need to cancel or make changes to an order or a subscription, please contact us immediately.
Our fulfillment team often finishes processing an order within 30 minutes to a couple of hours of the order being placed, so do not hesitate to get in touch with us. Cancellations are void when an order is completed, is in transit, or has been delivered. We are only able to cancel orders that have the status of “Processing”. You must contact us immediately if you notice an error with your order or need to cancel the entire order. Most orders ship within one business day of order placement and in some cases ship the same day.
If an order has been picked and staged for shipping and is canceled, a $5.00 cancellation fee will be charged. This fee is associated with the restocking of goods and will only be applied if an order has reached that stage. We will not charge a restocking fee for the cancellation of subscriptions or for order changes.
Tracking Your Order.
Once your order is completed, you should automatically receive an email from us that will include a tracking number. We recommend adding our email address to your contacts to ensure that these notifications do not end up in your spam folder. However, if technical difficulties prevent this email, you can always follow the status and tracking of your order through your Account on our website. Make sure to log in, navigate to the Account page, and click Orders. You can also copy your tracking number and paste it into the shipping carrier’s order tracking page on their website for the most accurate tracking.
Our Retail Partners.
The following is a list of our local retail partners around the continental US who offer our products.
- Colorado – Raw Dog Food and Company
- Connecticut – Top Dog Food & Supply
- Missouri – Raw Dog Food Complete
- Northern California – Pet Care Naturally & Lewiston Animal Clinic
- Sarasota, Florida – Marlin’s Market
Want to see Carnos products in your local pet shop? Help us spread the word! Ask your local store to get in touch about carrying Carnos!